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Privacy Policy

Privacy Notice

The privacy notice explains how we SGS Heating & Electrical, intend to collect and use information about you.

SGS Heating & Electrical may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

 

Who we are

SGS Heating & Electrical, Unit 4 Dolphin Industrial Estate, Southampton Road, Salisbury SP1 2NB

 

The information we collect

Under data protection law we are known as the ‘Data Controller’ of the personal information that we collect about you.  As a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information.

The types of personal information we collect from you includes:

  • Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
  • Our correspondence – if you contact us, we may keep a record of that correspondence.
  • Sales and services information – details of transactions that you make with us and details of the services we provide to you.
  • Credit and Anti-Fraud information (where applicable) – information relating to your creditworthiness or any criminal or fraudulent activities provided to us either by you or third parties including information which establishes your fraudulent activities provided to us either by you or third parties including information which establishes your identity such as driving licences, passports and utility bills: information about transactions, credit ratings from credit reference agencies, fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are include.

 

How we use your personal information

We think your information is as important as you are, so want to make you aware of how we may use your personal information:

  • To provide our services effectively to you – to administer our services, including handling your requests, communicating with you (including offers or promotions); keeping up-to-date records about you and carrying out our obligation arising from any contracts entered into between you and us, to make payment to you and receive payment from you (where applicable).
  • To market to you – if you have not objected, to provide you with news, updates, promotions and information about our products or services. We may use your information for marketing our own services to you online or by email, phone or post, and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.  We will provide an option to opt-in for further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using the detail in the contact us section of this privacy notice. If at any time you do not want to us to contact you for marketing purposes, you can let us know by contacting us using these details.
  • Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
  • Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
  • Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

 

Transfers of Personal information

We may permit selected third party companies to use your personal information, for the purpose set out in the section ‘How we use your personal information’ (above).  Selected third-parties will be subject to obligation to process your personal information in compliance with the same safeguards that we deploy.

We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the European Economic Area (EEA) where data protection laws are of an equivalent stand.

 

How long will we keep your personal information?

We continue to process your information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

 

Legal Grounds to process

The legal grounds we rely on to process your personal information are that processing is necessary for:

  • Our legitimate business interests or those of a third party and these interests are not overridden by your interest or fundamental rights and freedoms in relation to the protection of your personal information. Our interests or fundamental rights and freedoms in relation to the protection of your personal information.  Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing).
  • Our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services.
  • Where your express consent has been given to send relevant marketing material
  • Our compliance with legal or regulatory obligations

 

Your rights in relation to your personal information

Unless subject to an exemption (under the GDPR), you have the following rights with respect to your personal data

  • The right to request a copy of the personal data we hold about you.
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date.
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data.
  • The right to withdraw your consent to the processing at any time.
  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability).
  • The right to request to have your personal data deleted so that we no longer have the lawful ground to use.
  • The right to lodge a complaint with the Information Commissioners Office (ICO).

 

Cookies

Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide.  The data we collect using cookies does not identify individual users and is only used for tracking, analysing and marketing.

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings or you can visit the About Cookies website, which offers guidance for all modern browsers.  However, without cookies, you may not be able to use the full functionality of our site, including personalisation of the web content to reflect your personal usage.

By using our website you agree that we can place these types of cookies on you device. 

 

Service Plan Terms & Conditions

1. General Conditions that apply to all agreements

Periods of Agreement

The duration of your plan is shown on your statement and will commence from the date of the initial Inspection.

Price and Price Changes

Your plan is shown in your statement and will not change during your period of agreement unless the government introduces a change to the relevant tax rate. We will always write to tell you about any changes to your price and direct debit instalments.

Payments

You can chose to pay by direct debit monthly or annually. If you chose to pay by cheque, credit card or debit card then this would need to pay the full annual cover.

Renewals

Prior to the end of your period of Agreement, we will write to you to tell you about the changes to what is included in your agreement or any changes to your prices for the next year. If you pay by direct debit, we will automatically renew your agreement for another year unless you tell us when we write to you that you do not wish to renew.

Domestic use

Agreements are only available for appliances and systems used inside your home for domestic purposes .If you own a domestic property which you let out, you can hold our agreements for your tenanted property.

Service coverage

SGS Heating and Electrical LTD are a Salisbury based company, our area of coverage is the SP postcode and a 30mile radius from the centre of Salisbury. If you live just outside of that area then we may still be able to cover you, but do confirm this with our office before applying.

Our responsibilities

We will meet our responsibilities under your agreement within a reasonable time unless it is impossible because of circumstances out of our control. If we are unable to meet our responsibilities, we will notify you as soon as possible confirming the reasons why and provide you with an alternative time when we expect we can satisfy our obligation to you.

Annual service

If you have one of our service plans Bronze, Silver, Gold or Platinum then you are entitled to an Annual service of your boiler and a visual check of your system. We will send you a service reminder through the post or via email. It is your responsibility to ensure you book your service date. We highly recommend servicing through the summer months so your system is checked prior to winter. We reserve the right to alter the service date due to operational reasons. You will be provided with an electronic copy of the service report either emailed direct to you or posted whichever you prefer.

Gaining access to your property and arranging appointments

Our engineers need to be accompanied in your property at all times by someone over the age of 18 years. If we cannot gain access we will be unable to carry out the necessary work and you will need to arrange another appointment.

Spare parts

Our engineers carry a comprehensive van stock and will endeavour to get you up and running. We will do all we reasonably can to find and install parts from our approved suppliers. We may use other approved parts or parts that have been reconditioned by the original manufacturer. If parts are limited or obsolete for your boiler our engineers will advise accordingly.

Safety

We may advise you that permanent repairs or improvements are needed to help ensure your appliance or system works safely (for example, to comply with gas safety regulations, such as upgrading ventilation to meet current standards) If you do not follow our advice , it may mean that we are unable to fulfil our obligations to you under your agreement. In this case we would continue to run your agreement unless you tell us you would like to cancel or if we cancel (see your rights to cancel and our cancellation rights)

Labour

One of our engineers will usually carry out the work. In some cases we may authorise a suitable qualified contractor to carry out the work. All of our staff and contractors carry an identity card.

Guarantees

We guarantee to make good any faulty parts and or defective workmanship for a period of 12months from the date we completed your repair. The rights in relation to any guarantee we give you are in addition to, and do not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods Act 1982.

Moving Home

You will need to notify us as soon as possible about any change of address as you may not be covered in the event of a claim at your new property. Once we receive new address details from you then we can raise an initial inspection for your new home. (Unless you tell us you do not want to continue with the agreement) Service Plan Application Form Dated 15 Dec 2020

Initial Inspection

This is your first inspection to check whether your boiler and system is suitable for cover. It is all subject to the engineers visit. We will inspect your appliances / controls/ gas or oil central heating system (depending on the plan you have taken out) We will normally carry out your initial inspection within 30 days of application, although this may be extended if the demand is high for our services especially in cold weather. Our engineer will service your selected appliances and complete an Initial inspection/Action advice form. This form will advise you if there are any issues with your appliance/system and a suitable action plan to rectify any faults. These faults if not safety related can be excluded from contract so you can still have cover but the issues picked up from the inspection may need to be rectified at some point in the future. The form is held on file and exclusions will remain in place until the faults have been rectified.

Plan Cover limit

Our plans covers the cost of replacement parts and associated labour charges up to a maximum of £1000 during the 12 month period of cover commencing from the date of the initial inspection.

 

2. General Conditions – Cancellations

Your Cancellation Rights

You may cancel any agreement you have with us at any time providing you notify us by calling 01722 331066 or by writing to us at SGS Heating & Electrical LTD, Unit 4 Dolphin Industrial Estate, Salisbury, Wiltshire SP1 2NB. Cancelling your direct debit with us will not cancel your agreement with us.

If you cancel within the first 14 days (starting from the day after you receive written confirmation of your agreement with us) we will give you a full refund of any monies you have paid, unless we have completed an initial inspection or carried out a repair in which case cancellation charges will apply.

If you cancel after the first 14 days (starting from the day after you receive written confirmation of your agreement with us) No refund will be given and if work has been carried out then cancellation charges may apply

Cancellation Charges

If you cancel any agreement you have with us part way through your period of that agreement and you have had work completed, we may charge you a contribution towards the costs we have incurred but not yet recovered.

Your cancellation charge will be the total amounts specified in the table below; less all the scheduled payments you have made in your period of agreement.

Type of work completed Charge for each piece of work completed (incl VAT)
Boiler/Central Heating repairs full cost of repair
All other completed repairs full cost of repair
Annual service/initial inspection £90
Landlords Gas Safety Inspection (LGASI) £90

Our Cancellation Rights

We may cancel your agreement in the following circumstances:

  • If you have given us false information
  • If you do not make an agreed payment
  • Failure to pay for works not covered by the scheme
  • We find something wrong at the initial inspection
  • Where there are health and safety issues
  • Your appliance is on the approved list containing asbestos
  • You do not provide us with access to your property when required
  • We are not reasonably able to find parts for your appliance or system.
  • Permanent repairs or improvements we tell you are required are not completed.

If we cancel at the initial inspection we will give you a refund of any money you have paid less for any work carried out.

 

3. General exclusions that apply to all agreements

Design or existing faults

We will not be responsible for the cost of repairs or gaining access to make repairs where there are design faults(unless we are responsible), faults which existed before you entered into your agreement with us or faults which we could not ,using reasonable care and skill, identify on your Initial Inspection of your system or appliance. For example, pipes or cables buried under floors that have been installed incorrectly or without wrapping or movement protection.

Accidental damage/Third-party damage/damage from intentional risk taking

We are not responsible for loss or damage to your property caused by the gas/oil appliance breaking down; for example damage to furniture caused by water leaks. If we have to dig on your property we will fill any holes in etc. but would not replace the original surface of construction. Any re-decoration needed following our work is your responsibility Where work is undertaken on your system or appliance by a third party, whether or not following our advice, which results in damage to that or another part of your system as a result of poor workmanship, the repair of such damage will be excluded from your system.

Risks normally insured under household or other insurances

Except and only to the extent specifically stated as being included under your agreement, we will not include the repairing of faults or damage or replacement of appliances or systems caused by freezing weather conditions, subsidence, structural repairs, accident, fire, lightning, explosion, flood or storm. You should check your household insurance to make sure you have cover for these type of risks.

Third –party rights

Nobody other than the club member will be able to benefit from your agreement, which cannot be passed to someone else without our written consent.

Other Exclusions

We will not include the following:

  • Any costs over £1000(incl VAT) to gain access to your system, built in appliances, buried pipework or wires to make a repair and then make good (see section 6.2) We do not include the cost of getting to your appliance or system where it is inaccessible due to design fault.
  • Upgrades which you may want to have carried out to improve your appliance/system
  • Replacing or repairing parts that do not affect how the appliance/system works or decorative or specialist parts.
  • Resetting controls(for example, thermostats and programmers following changes due to winter or summer)
  • Removing asbestos associated with repairing the appliance/system. When you have had asbestos removed, you must give us a clean air certificate before we will do any further work at your property. By law the person who removes the asbestos must give you the clean air certificate.
  • Cash alternatives for service or repair.
  • Repairing or replacing any lead, steel or central heating iron pipes(other than where the gas supply pipe from meter to appliance is specified stated as being included under your agreement).
  • The cost of repairing damage or breakdowns caused by changes to or problems with, the gas, electricity or water services.
  • Commencing and /or continuing services where we reasonably consider that there is a Health & Safety risk including: the presence of; hazardous materials; infestations; or harassment of our staff including verbal or physical abuse. We will not recommence work until the risk has been rectified to our satisfaction.
  • Replacement of any batteries for your system controls.
  • Underfloor heating is not covered in these plans.

Bronze Plan

This is a service only plan and does not cover any repairs to the appliance. The appliance will be serviced annually from usually the Initial date you were taken on cover. A service reminder will be sent out to you, but we are not obligated to remind you of when your service is due. It is your responsibility to pre book your service date.

The Bronze plan covers Natural Gas, LPG, Oil appliances.

The cost of the plan is as follows:

  • Natural Gas /LPG £8.00 per month. Annual cost £96.00
  • Oil £11.00 per month. Annual cost £132.00
  • The appliance will be serviced in line with Manufacturers instruction and or British Industry Standards. If the engineer finds faults with the appliance then he can provide a quote for works that may be needed in order to keep the appliance serviceable and safe. You are not obliged to accept a quote and can get the repairs done by a qualified third party.
  • Oil Boilers will have the nozzle replaced which is included in the cost. As the oil hose to the burner may need to be changed depending on age and condition then there will be an additional charge for the cost of this item.
  • The engineer will check that associated controls are operating correctly and that the appliance is operating safely before leaving. The engineer is not obliged to check radiators/pipework other than what is required during service checks.
  • You will be provided with documentation to prove the appliance has been serviced and is operating safely. This can be provided as a manual copy if required or an electronic via email. For Landlords Gas Safety Certificate (CP12) this also applies.

Silver Plan

This is a service and maintenance plan that covers the appliance only. The appliance will be serviced annually from usually the Initial date you were taken on cover. A service reminder will be sent out to you, but we are not obligated to remind you of when your service is due. It is your responsibility to pre book your service date.

The Silver plan covers Natural Gas, LPG, Oil appliances.

The cost of the plan is as follows:

  • Natural Gas /LPG £15.00 per month. Annual cost £180.00
  • Oil £21.00 per month. Annual cost £252.00
  • Unlimited call outs and free Parts and Labour up to a value of £1000 for the 12 month period.
  • Emergency out of hours service
  • The appliance will be serviced in line with Manufacturers instruction and or British Industry Standards. This plan covers repairs to the appliance only and controls /system is not covered in this plan. If the engineer finds faults with items that are not covered under the plan then he can provide a quote for works that may be needed in order to keep the system operating safely. You are not obliged to accept a quote and can get the repairs done by a qualified third party.
  • Oil Boilers will have the nozzle replaced which is included in the cost.
  • The engineer will check that associated controls are operating correctly and that the appliance is operating safely before leaving. The engineer will not check radiators/pipework other than what is required during service checks.
  • You will be provided with documentation to prove the appliance has been serviced and is operating safely. This can be provided as a manual copy if required or an electronic via email. For Landlords Gas Safety Certificate (CP12) this also applies.

Gold Plan

This is a service and maintenance plan and covers any repairs to the appliance and system. The system is defined as any exposed pipework that is accessible; radiators/controls and associated valves. Gravity cylinders up to 170ltrs are included in the Gold Plan, Unvented cylinders are not covered in this plan unless it is added as a bolt-on, which is an additional £6.00 per month.

The appliance will be serviced annually from usually the Initial date you were taken on cover. A service reminder will be sent out to you, but we are not obligated to remind you of when your service is due. It is your responsibility to pre book your service date.

The Gold Plan covers Natural Gas, LPG, Oil appliances.

The cost of the plan is as follows:

  • Natural Gas /LPG £19 per month. Annual cost £228.00
  • Oil £23.00 per month. Annual cost £276.00
  • Unlimited call outs and free Parts and Labour up to a value of £1000 for the 12 month period
  • Emergency out of hours service
  • 10% discount on plumbing repairs
  • The appliance will be serviced in line with manufacturer’s instructions and or British Industry Standards. This plan covers repairs to appliance/system and controls. Items not covered (see exclusions) if the engineer finds faults with the appliance/system he will advise what work will need to be done and parts that are required. They will be ordered and a suitable re visit date organised to carry out the repair.
  • Oil Boilers will have the nozzle replaced which is included in the cost.
  • The engineer will check that associated controls are operating correctly and that the appliance is operating safely before leaving. The engineer will complete a visual check of the system and check radiators and exposed pipework.
  • You will be provided with documentation to prove the appliance has been serviced and is operating safely. This can be provided as a manual copy if required or an electronic via email. For Landlords Gas Safety Certificate (CP12) this also applies.

Platinum Plan

This is a service and maintenance plan and covers any repairs to the appliance and system. The system is defined as any exposed pipework that is accessible; radiators/controls and associated valves. Gravity cylinders up to 170ltrs are included in the Platinum Plan, Unvented cylinders are not covered in this plan unless it is added as a bolt-on, which is an additional £6.00 per month.

Platinum cover includes the Home Emergency Plumbing Cover. The appliance will be serviced annually from usually the Initial date you were taken on cover. A service reminder will be sent out to you, but we are not obligated to remind you of when your service is due. It is your responsibility to pre book your service date.

The Platinum Plan covers Natural Gas, LPG, Oil appliances.

The cost of the plan is as follows:

  • Natural Gas /LPG £24 per month. Annual cost £288.00
  • Oil £28.00 per month. Annual cost £336.00
  • Free Parts and Labour up to a value of £1000 for the 12 month period
  • The appliance will be serviced in line with Manufacturers instruction and or British Industry Standards. If an unvented cylinder is covered then this will also be serviced at the same time as the appliance. If the engineer finds faults with the appliance/system he will advise what work will need to be done and parts that are required. They will be ordered and a suitable re visit date organised to carry out the repair.
  • Oil Boilers will have the nozzle replaced which is included in the cost.
  • Emergency out of hours service
  • 10% discount on plumbing repairs
  • The engineer will check that associated controls are operating correctly and that the appliance is operating safely before leaving. The engineer will complete a visual check of the system and exposed pipework.
  • You will be provided with documentation to prove the appliance has been serviced and is operating safely. This can be provided as a manual copy if required or an electronic via email. For Landlords Gas Safety Certificate (CP12) this also applies.

Home Emergency Plumbing Cover

This is an emergency cover as part of the Platinum plan that covers home emergency plumbing and repairs due to water leaks etc. The plan can be taken out as an additional bolt on to other plans.

The cost of the plan is as follows:

  • £6 per month. Annual cost £72
  • Free Parts and Labour up to a value of £1000 for the 12 month period

The plan covers the following:

  • Hot and cold water pipes from your stopcock up to any associated outlet and the flexible pipes to your kitchen appliances.
  • All waste water pipes within the home itself up to the main stack
  • Access to leaks and pipework can be done but making good would not be covered
  • The hot water cylinder would be covered under the Service Plan
  • Cold water header tanks and associated isolation valves and ball valves
  • Toilet syphons, isolation, ball valves and gate valves
  • Unblocking of internal waste pipes
  • Repairing leaks
  • Priority emergency call out for leaks and blockages less for W/C
  • 10% discount on replacing sanitary ware and any items not covered within our scope.
  • Emergency out of hours service

Unvented Cylinder and service

This is a plan to cover unvented cylinders and associated controls up to a maximum of 250 litres. It can be as a bolt-on to additional plans. The appliance will be serviced in line with Manufacturers instruction and or British Industry Standards.

The cost of the plan is as follows:

  • £6 per month. Annual cost £72
  • Free Parts and Labour up to a value of £1000 for the 12 month period

The plan covers the following:

  • Annual service of the cylinder and check of the controls
  • Re charging of the expansion vessel or air gap
  • Replacement of controls and associated valves.
  • Emergency out of hour’s service.

Service Plan Exclusions for (Bronze, Silver, Gold, Platinum, Home emergency plumbing)

The following are not included in the Service Plans:

  • Removing hard water or sludge from your system or appliance
  • Repairing damage caused by scale, sludge or other debris if we have told you on previous visits that permanent repairs, improvements or powerflush/magnacleanse were needed to help ensure your appliance/system works properly.
  • Repairing any pipework buried in screed or concrete.
  • Repairing or replacing appliance flues or flue terminals that are not part of the flue system, other than room sealed appliance flues up to 1m in length. (oil appliances included)
  • Vertical flues are not covered.
  • Oil boiler vertical flues are not covered.
  • Servicing and maintenance of electric boilers
  • Underfloor heating is not covered
  • HVAC systems and ground source heat pumps are not covered.
  • Thermal stores may be covered but will be subject to engineers visit. The size must not exceed 210ltrs and must not include PCB’s within the store.
  • Warm Air units are not covered.
  • Any component that has been picked up from the initial inspection by the engineer that has been deemed not up to standard and is on your excluded report.
  • Obsolete controls or un-specified wiring centres.
  • Designer or non-standard radiators are excluded (customer can pay the difference to replace)
  • Cold water storage tanks including F&E tanks are not included in the plan
  • The replacement or maintenance of bulk fuel storage tanks or regulators and hoses.
  • External Condensate pipes or soak away. Internal pipes maybe covered so long as accessible.
  • Sacrificial Anodes are not covered even if the cylinder is on cover.
  • Smart heating Controls are not covered in the plans.
  • Showers and their parts, shower pumps, sanitary ware, spa baths, seals and grouting
  • Outside drains or shared; rodding and jet washing
  • Any part that boosts the mains water supply including booster sets and pumps
  • Water softeners, water filters and waste disposal units
  • Taps that deliver boiling water or filtered
  • Water pipes between your home and any detached out buildings on your property
  • Swimming pools, fountains, ponds, water features
  • Garden irrigation, free standing garden taps and pipes running to them.
  • Rain water pipes and guttering.
  • Frozen pipes that need defrosting where there is no other damage.
  • Any water supply that doesn’t supply your home.
  • If the cold mains can’t be isolated from the stopcock or at the mains from the street.
  • Water meters
  • Immersion heaters/elements
  • The mains water supply pipe to the property
  • Making good any access created to repair leaks
  • Any electronic devices that detect leaks or isolate water or are lime scale inhibitors
  • Plumbing in out buildings

Out of Hours Service

The Silver, Gold, Platinum and home emergency plumbing plans are able to use the out of hours emergency call out, Telephone 01722 331066. The service is manned by one of our engineers and the service is predominantly for emergencies such as water/gas leaks. If you have an issue with your appliance/system then call our office on 01722 331066 during working hours 8am to 5pm, be aware during busier times when the weather is colder and demand is high, then there may be a short delay in getting to you.

Landlord Services

Landlords who let out properties for domestic purposes can purchase any of our plans/agreements. If you purchase one of the plans then the appliance that is covered will be serviced and maintained on an annual basis. All other appliances within the property will be safety checked in accordance with Gas Safety (Installation & Use) Regulations 1998 as amended.

Landlords Gas Safety Record (CP12)

A Gas Safety Record (CP12) which will contain details of all gas appliances checked by our engineer will be issued. This will be sent electronically via email to the Landlord and tenant if required. Alternatively a manual copy can be left with the tenant if only requested to do so.

Home Electrical cover

The SGS Home Electrical Cover offers complete peace of mind because for a small premium your fixed wiring will be covered in the event of a breakdown. The cost of the plan is £5.00 per month and is for properties up to a 4 bedroom dwelling. It does not cover any thatched property or commercial premises.

Home Electrical cover provides:

  • Free visual inspection of your fixed wiring system prior to sign up(to include earth wiring arrangements and RCD functional testing)
  • Includes parts and labour up to a value of £1000 for a 12 month period.
  • Priority service
  • Reduced excess of £45 per call out (£120 for non-plan customers)
  • All our attending electricians are fully qualified and NICEIC registered.
  • A priority out of hours customer helpline
  • Advice about electrical wiring
  • Suitable for private customer and Landlords
  • NICEIC Registered

Out of hours

If you have an out of ours emergency then contact our office on 01722 331066 who will then advise. Alternatively call during working hours 8am to 5 pm.

Upgrade works

On your initial inspection, we may identify that upgrade work is required to bring your system up to current standards for electrical cover. If work is required, the electrical department will provide a quote for the work required. If the offer of upgrading is declined then we can exclude the relevant components from your cover or we will cancel the agreement.

Cover provided by the plan:

  • Fixed electrical wiring (The permanent 230 volt electrical supply within the property, but beyond (but not including) the electrical distribution meter, and supplying electrical power to light switches, light fittings, wall sockets, fuse boxes and circuit breakers inside the home
  • Failure of fixed electrical wiring because of a non-electrical DIY accident
  • Failure of MCB/RCD/RCBO
  • Lost power to circuit
  • Failed or broken electrical switch
  • Failed or broken isolators) to include; fan, cooker, shower, boiler and switched spurs)
  • Failed lamp holder/standard pendant/batten holder
  • Failed wiring from isolators to the following: immersion heater, shower unit and cooker outlet.
  • Failed wiring up to lighting circuit
  • Failed wiring up to socket outlets
  • Permanent damage to the domestic electrical wiring caused by power cut
  • Continuation of nuisance tripping (up to1hr investigation)
  • Resetting or setting up of heating and hot water controls
  • Smoke detectors (heat or CO detectors at an additional cost)
  • Low level outside lighting (up to 2.5m)
  • Surface wiring to out buildings

Exclusions and limitations

  • Power cut caused by distribution supplier
  • Power cut that has not caused permanent damage
  • Re setting of circuit breakers which can be re set by you the customer
  • Non fixed wiring/electrics i.e. any appliance with plugs and wall mounted heaters
  • Wiring to any type of out building and garden structure
  • Routine maintenance items including replacement bulbs, fluorescent tubes and plug fuses including decorative lighting
  • This agreement covers the cost of repairing faults. It does not cover the cost of re wiring.
  • This agreement does not cover any items that do not form part of the fixed wiring system
  • This agreement does not cover any Solar Thermal, PV, Heat recovery, Air source, Air conditioning or car charging ports unless installed by us.
  • This agreement does not cover electric immersions heaters or shower units regardless of their location.
  • Repairing any wiring covered in plastic or lead
  • Any part of the wiring where completing a repair would result in a breach of the current electrical wiring regulations and electrical safety standard BS7671
  • We will be unable to cover any works carried out by a separate contractor after the initial inspection.

Easter Competition Terms and Conditions

Contact us

If you have any question, or you would like to find out more about this privacy notice you can contact us at:

SGS Heating & Electrical
Unit 4 Dolphin Industrial Estate,
Southampton Road,
Salisbury,
SP1 2NB

01722 331066

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