SGS Terms & Conditions

Our terms and conditions of business

Terms and Conditions of SGS Heating and Electrical Ltd.


1. General:

On placing an Order with SGS Heating and Electrical Ltd (‘The Company’), the customer shall be bound by these Terms and Conditions and no variation shall be valid unless agreed in writing and signed by the Director of the company.


2. Quotations, Estimates and Call Outs:

2.1 Quotations and Estimates are open to acceptance (which is required in writing) for up to 30 days unless otherwise stated from the date of the quotation or estimate at the figure quoted, with the following exceptions:

i. Prime Cost or Special Items. Price charged will be the price ruling at the date of delivery.
ii. VAT where applicable will be charged at the relevant rates as determined by H.M. Government at the date of the Invoice.
iii. Variations ordered by the customer after the commencement of work may be charged at such rates as to consider any increases in labour or material charges, which have occurred after 3 months from the date of the original quotation.
iv. Price based on working hours of 0800hrs until 17:00hrs, anything other than these times stated may be chargeable.

2.2 Call out charges will apply to diagnose / fault find problems with heating, hot water and electrical systems at a property. If the issue can not be repaired on site then additional works, including quote, can be issued to rectify this. However, the initial call out charge will still apply.


3. Liability and Responsibility:

i. If work is to be carried out in a protected or listed building, it is the customer’s responsibility to inform The Company prior to the commencement of any works. Any specialist works required as a result of the protected or listed building status will be the responsibility of the customer unless specifically requested / arranged with The Company.
ii. The lifting of floor coverings, including carpets and lino tiles, may be necessary and the customer will accept that damage may occur in lifting and relaying boards and tongue and grooved flooring systems.
iii. The Company cannot accept responsibility, or any liability for sub-standard sub-systems which are connected to replacement boilers or any other heating appliances and / or associated equipment that SGS Ltd have installed.

Unsatisfactory Workmanship:

iv. All work is carried out with reasonable care and skill. Any unsatisfactory workmanship should be notified to SGS as soon as possible and within a reasonable time after completion.
v. SGS do not accept liability for any damage, loss or poor performance caused using defective materials or products. SGS will do its utmost to resolve the problem for the customer with the respective manufacturers of the defective product.

Every care will be taken during works, but the offer does not include:

vi. Renewing flooring or other joinery work or boxing not specified.
vii. Incidental redecoration necessary following the proper execution of the installation or work.

The inclusion of normal flue products will, if stated, be included in the estimate / quotation. No liability for additional flue work due to poor operation will be accepted by the Company.

Any additional works arising from normal installation practices will be notified by the Company to the customer and the Company will not accept liability for these works without prior written agreement.


4. Facilities for access and continuity of work:

i. The customer will make all necessary arrangements to enable the work to be carried out at reasonable times in normal working hours and to arrange for other traders to carry out their operations as required to allow for reasonable continuity of work and assist completion in an efficient manner by The Company’s operatives.
ii. Adequate notice is required in advance of the date when The Company’s operatives are required on site.
iii. The Company cannot be held responsible for strikes, lockouts, industrial action, acts of God or other events, which prevent it from executing the installation.


5. Payments:

In the case of:

i. Interim Payments These are due within 14 days from the date of submission of invoice.
ii. Deposits We may require a minimum deposit of 25% where stated
iii. Final Invoice Payment is due upon completion unless otherwise stated on the invoice.
iv. Invoice Queries Any queries regarding Invoices must be raised within 7 days from the invoice
Date, otherwise, it will be deemed that the invoice has been accepted as correct and payment will be due as stated under the Condition of Payment.
v. Late Payment Time is of the essence in respect of all payments and The Company shall be
Entitled to add interest at the rate of 8% above Bank of England base rate on all outstanding amounts. Such interest shall continue to be added until the outstanding amount has been paid in full.


6. Retention of Title to Goods:

All goods and materials supplied by The Company shall remain its property until they have been paid in full. The risk in all goods and materials supplied shall be passed to the customer on delivery. The customer acknowledges that the Company owns all installed and provided goods and materials until the balance then outstanding together with interest is paid in full, subject to The Company giving the customer 14 days prior written notice.

SGS records all telephone calls but does not give this information to any third parties without consent.


7. Cancellation:

SGS reserve the right to charge administration, labour and/or re-stocking fees on the cancellation by the customer of booked works.


8. Call recordings:

SGS record all telephone calls for service improvements but does not give this information to any third parties without prior consent.


Further Questions:

If you have a question regarding our Terms and Conditions, please feel free to contact SGS Heating & Electrical Ltd.